1. Validity of General Terms and Conditions
These General Terms and Conditions apply to all services provided by GlobalGo by GFS Pte Ltd (hereinafter referred to as “GlobalGo by GFS Mobile” or “GFS Mobile”) in connection with the resale of prepaid eSIM and SIM cards.
The Terms and Conditions are available on the website: GlobalGoMobile.com/terms-conditions.
Any deviations from these Terms and Conditions shall only be valid if expressly agreed upon in writing by GFS Mobile.
2. Description of Services
2.1 eSIM and SIM Card Reselling
GFS MOBILE resells prepaid eSIMs and SIM cards. Customers may register and purchase eSIMs or SIM cards via the websites gfs-bike.com/mobile, globalgomobile.com, or through authorized partner channels. All payments are processed securely through Stripe.
2.2 Registration for Using by GFS Mobile Services
To use GFS Mobile services, customers must accept these General Terms and Conditions. During registration, either directly or through an intermediary service provider (such as a hotel, travel agency, or similar partner), the customer must provide the following information via the website GlobalGoMobile.com/mobile:
- First Name
- Last Name
- Email Address
- WhatsApp Mobile Number
2.3 GFS Mobile Commitments
2.4 Customer Obligations
When using the equipment or services provided by GFS Mobile, the Customer must refrain from any actions that:
- are abusive, illegal, or fraudulent; or
- may impair, disrupt, or damage the network.
If the Customer breaches these obligations under this Section 2.4, GFS Mobile may suspend the Customer’s access to the services. The Customer will be notified of such suspension as soon as reasonably practicable. During the suspension period, the Customer remains responsible for paying all charges applicable under this Agreement for the suspended services.
2.5 Device Compatibility
The Customer is solely responsible for ensuring that their device supports eSIM functionality and is network-unlocked. By selecting the option “My eSIM is compatible with my device and it is network-unlocked” during the purchase process, the Customer confirms and accepts responsibility for this statement.
Because device compatibility may vary depending on the mobile carrier and the device’s country of origin, the Customer must consult the list of eSIM-compatible devices displayed at checkout. This list is indicative only and may not include the latest eSIM-compatible devices released to the market.
3. Start, Duration, and Termination of the Contract
The service contract between GFS Mobile and the Customer shall commence once the Customer places an order on the official website https://GlobalGoMobile.com. The Customer is solely responsible for activating the eSIM and complying with the Activation Policy.
The contract shall terminate if the Customer does not maintain an active data package or deletes the eSIM from their device. An activated data package cannot be transferred to another eSIM or SIM card.
4. Charges and Payment
4.1 Payment Conditions
Payment for GFS Mobile services may be made through the following methods:
· Credit Card
· Google Pay
· Apple Pay
Accepted currencies include:
· Euro (EUR €)
· United Arab Emirates Dirham (AED ุฏ.ุฅ)
· Norwegian Krone (NOK kr)
· Canadian Dollar (CAD C$)
· Pound Sterling (GBP £)
· Indian Rupee (INR โน)
· Swedish Krona (SEK kr)
· Singapore Dollar (SGD S$)
· Hong Kong Dollar (HKD HK$)
· Indonesian Rupiah (IDR)
· Polish Zloty (PLN zล)
· New Zealand Dollar (NZD NZ$)
· Swiss Franc (CHF)
· US Dollar (USD $)
· Danish Krone (DKK)
· Malaysian Ringgit (MYR)
· Australian Dollar (AUD A$)
All credit card transactions are processed and secured by Stripe.
4.2 Charges for Use
4.2.1 All charges stated GFS Mobile are inclusive of VAT, unless expressly indicated otherwise.
4.2.2 The Customer shall not be entitled to offset any of its claims against claims of GFS Mobile, except where such claims are undisputed or confirmed by a final court judgment
5. Delivery
Upon completing a purchase, the Customer will receive the ordered eSIM by email together with a confirmation message. Instructions for installing the eSIM will be included in the email and can also be found on the GlobalGo by GFS Mobile website.
Physical SIM cards are available:
- for collection at the airport,
- for delivery through a courier service (Grab), or
6. Refund / Cancellation / Modification Policy
The Customer is entitled to request a refund or modification if the eSIM or SIM card cannot be installed or used due to a technical issue attributable to GFS Mobile.
6.1 Refunds and Cancellation
6.1.1 Policies and Guidelines
Refunds and cancellations are subject to the following conditions:
6.1.2 A refund request may be submitted within thirty (30) days from the date of purchase if activation remains impossible after comprehensive troubleshooting efforts.
6.1.3 If an eSIM or SIM card has already been activated and a technical issue arises that is attributable to GFS Mobile, and such issue cannot be resolved within a reasonable timeframe, a refund may be granted for the unused portion of the data package.
6.1.4 The Customer’s cooperation in promptly addressing and resolving the issue is essential. Failure to cooperate may result in the refund request being denied.
6.1.5 Each data package is subject to its specific validity period. Once the validity period has expired, no refunds of any kind will be issued for any remaining data.
No refunds or compensation of any kind will be provided for charges related to alternate phones, alternate SIM cards, hotel phones, or any other costs not directly associated with the Customer’s GFS Mobile eSIM account. (See Section 7. Liability and Warranty in these Terms and Conditions.)
6.1.7 Fraudulent Purchases
GFS MOBILE reserves the right to deny any refund if there is evidence of abuse, violation of these Terms and Conditions, or fraudulent activity involving the use GFS Mobile products or services
6.1.7.1 Unauthorized Purchases
Cases of unauthorized purchases will be subject to investigation and approval prior to processing any refund. GFS Mobile also reserves the right to suspend any account associated with fraudulent or unauthorized activity.
6.1.8 Accidental Purchases
Once an eSIM or SIM card has been installed and activated on an Indonesian network, it will be deemed as used. No refunds of any kind will be provided.
6.1.9. Incorrect Charges
If the Customer, acting reasonably and in good faith, feels that an invoice may contain an error, they shall notify GFS Mobile within fifteen (15) days of receiving the invoice, providing details of why the invoiced amount is considered incorrect and, if possible, indicating the amount the Customer believes to be due. (See also Section 4.2 Charges for Use under these Terms and Conditions.)
6.1.10 Device Compatibility
Before ordering an eSIM, Customers shall ensure that their device is eSIM-compatible and carrier-unlocked. If the device is not compatible, GFS Mobile may offer a replacement with a physical SIM card, available for collection at the airport or at one of our retail locations. Alternatively, the Customer may receive a refund of up to ninety percent (90%) of the purchase price if the device is found to be incompatible with eSIM or not carrier-unlocked.
6.1.11 Other Reasons
For refund requests not covered by the above provisions, GFS Mobile will review the request on a case-by-case basis. If the refund is approved, a processing fee may be applied. The maximum refund amount shall not exceed the total sum originally paid by the Customer.
6.1.13 Refund Process
To initiate a refund request, Customers shall reach out to the GFS Mobile support team either through the WhatsApp contact option available on the website or by sending an email to support@gfs-bike.com. Please note that all refund requests will be assessed in accordance with the refund policy outlined above.
Depending on the circumstances, Customers may be required to provide additional information in support of their claim, such as screenshots of device settings in the event of technical difficulties, or a written explanation detailing why a charge is believed to be incorrect and, if applicable, the amount the Customer considers accurate. For technical-related refunds, please refer to Section 6.1.2 of this document.
Refunds will generally be processed back to the original method of payment (credit card or any other option made available through Stripe). Once a refund has been approved and processed, it may take between five (5) and ten (10) business days for the amount to appear on the Customer’s bank or payment account statement, depending on the financial institution.
6.2 Modification
All eSIM and SIM card data packages provided by GFS Mobile are sold on an “as-is” basis. Once purchased, they cannot be modified, altered, or customized to meet individual customer requests.
7. Liability and Warranty
GFS Mobile shall not be held liable for any losses or damages arising from the unavailability or interruption of its services. GFS Mobile does not guarantee continuous or uninterrupted access to the network.
For assistance or inquiries, Customers may contact us via WhatsApp (click here) or by email at support@gfs-bike.com.